Patient Billing
At Santa Rosa Medical Center, we are committed to providing you with quality health care along with convenient and reliable billing services. Please feel free to call our Business Office at (866) 481-2553 if you have any questions or concerns about your bill.
As a courtesy to our patients, we will bill the insurance carrier on your behalf. However, payment is the ultimate responsibility of the patient. It is important to present your insurance card with accurate information at the time of admission.
During your stay, you will be visited by a Patient Financial Counselor who will discuss your billing statement, verify your insurance information, and answer any questions you may have.
The standard bill is mailed within ten days from the date of discharge and an itemized bill will be sent upon request. It is important to remember that your bill only covers services provided by the hospital. The hospital's bill does not include charges by your physician, surgeon, radiologist, pathologist, anesthesiologist, or other specialists. You will receive separate bills from your physicians.
Frequently Asked Questions about Billing
What if I can't pay my bill?
You should contact a Patient Financial Counselor in the Business Office immediately.
What methods of payment are accepted?
You may pay by cash, check, money order or one of the following credit cards: Visa, MasterCard, American Express, and Discover. You can now conveniently pay your bill online.
Will the hospital accept my insurance?
The hospital accepts several insurance plans, including Medicare, Blue Cross of Florida, Blue Cross of Alabama and others. Please contact our Business Office at (866) 481-2553 for information regarding your specific plan.
Will all my insurance be billed?
As a courtesy to our patients, we will bill the insurance carrier on your behalf and we will bill your secondary insurance as well.
Do I have to pay at the time of service if I have insurance?
Only your deductibles, copays or co-insurance will be due. With the appropriate information, we will file your charges to your insurance carrier for you.
Excellent Service and Compassionate Care
Santa Rosa Medical Center’s mission is to provide quality care and superior service to our community. Our staff will do everything possible to provide the highest quality of care for you and your family during your time at our hospital. Please let us know if there is anything we can do to make you more comfortable or if you have any concerns with the hospital or its staff. We want you to feel good and we want you to feel good about Santa Rosa Medical Center. If you have any questions, concerns, or would like to provide any comments please Contact Us.
Helpful Links
Directions
Phone Directory
Find a Physician
Find a Career
Pay Your Hospital Bill Online!
Billing and Insurance
Patient Pre-Registration
ER Wait Times