Patient Policies, Services, and Information
Below you will find valuable information designed to assist you and your family. Topics are arranged alphabetically.
Advance Directives
Every competent adult patient has the right to make his or her own decisions concerning their healthcare. Right now you may be able to make your own health care decisions, but you may not always have that ability. By giving advance directives, you can tell your physician and family about the medical care you would like to receive and whether you want another person to be able to make treatment decisions for you, in case you are unable to make your wishes known. You can name a person to make medical treatment decisions for you by designating them as your Health Care Surrogate. This person is allowed to make healthcare decisions for you, including life support decisions, but only after your physician certifies that you are no longer able to make your own healthcare decisions.
You can also create advance directives for treatment decisions by executing a “Living Will.” A “Living Will” tells your physician and family about the types of procedures and life support that you want provided or withheld, in case you are ever unable to make those decisions at the time of need. If you already have a “Living Will” or a Health Care Surrogate, please tell your physician and the hospital. A copy of the document must go into the medical chart to ensure that your wishes are honored. If you want more information on how to complete an advance directive, please feel free to ask your physician, your nurse, or your attorney.
Another form of Advance Directive is the Do Not Resuscitate order (DNR) that a patient or their representative may discuss with their physician. A DNR Order, when entered by the patient’s physician, means that cardiopulmonary resuscitation will not be attempted to restore heart or lung function in a patient where heart or lung arrest has occurred or is believed to be imminent. Each patient/surrogate decision maker should fully discuss his or her wishes concerning DNR Orders with the attending physician. A complete copy of the policy is available upon request.
ATM/Cash Machine
There is an ATM located on the first floor in the Emergency Department waiting area.
Billing and Insurance
As a courtesy to our patients, we will bill the insurance carrier on your behalf. However, payment is the ultimate responsibility of the patient.
For questions regarding your bill while in the hospital, you may contact a Patient Account Representative at (850) 626-5082 or an Admitting Specialist at (850) 626-5073.
After discharge, you may contact the Business Office at (866)-481-2553 or the phone number listed on your statement.
For more information, see Billing and Insurance and you can also Pay Your Bill Online.
Do Not Resuscitate (DNR) Order
Another form of Advance Directive is the Do Not Resuscitate order (DNR) that a patient or their representative may discuss with their physician. A DNR Order, when entered by the patient’s physician, means that cardiopulmonary resuscitation will not be attempted to restore heart or lung function in a patient where heart or lung arrest has occurred or is believed to be imminent. Each patient/surrogate decision maker should fully discuss his or her wishes concerning DNR Orders with the attending physician. A complete copy of the policy is available upon request.
Food Services and Cafeteria
We are concerned about your satisfaction. After your diet is ordered by the physician, a food service representative will visit to discuss individual food preferences.
Meals are served three times daily:
Breakfast 7:15 AM to 8:00 AM
Lunch 12:15 PM to 1:00 PM
Dinner 5:15 PM to 6:00 PM
If you have missed a meal, your nurse may request a late tray for you. Guest Trays are available at meal times in the patient’s room. The cost for breakfast is $3.50 and the cost for lunch or dinner is $4.00. Please contact the nurse or call extension 5467 to request a guest tray.
Requests must be in by 10:00 AM for Lunch; 3:00 PM for Dinner and/or Breakfast the following morning.
Berryhill Bistro, Santa Rosa Medical Center's cafeteria, is located on the ground floor on the west side of the hospital near the main elevators.
The hospital cafeteria serves meals:
Monday through Friday 6:30 AM to 9:00 AM and 11:00 AM to 1:30 PM.
Saturday and Sunday 6:30 AM to 9:00 AM and 11:00 AM to 1:00 PM
As a convenience, the vending area is available 24 hours a day and is located next to the cafeteria.
Gift Shop
The Santa Rosa Medical Center Auxiliary volunteers operate a fine gift shop located in the front lobby. A nice assortment of gifts, candy, toiletries, and baby items can be found in the gift shop. In addition, proceeds from gift shop are used to fund scholarships for students pursuing health careers. To contact the gift shop please call (850) 626-5190.
Gift Shop Hours:
Monday through Friday 8:00 AM – 2:00 PM
Saturday 11:00 AM - 3:00 PM
Sunday Closed
Guide Dogs/Service Animals
The use of guide dogs and service animals is permitted in the hospital as needed. However, SRMC encourages service animals to be left at home whenever possible.
Hospital Services
To learn more about the hospital's numerous patient care services, including surgery, emergency department, radiology, and counseling see our Hospital Services section.
Interpreters
Patients with communication barriers (hearing, speech, or foreign language) will be provided with a qualified interpreter. Methodologies include the following: sign language and/or oral interpreter, lip reading, handwritten notes, supplemental hearing devices, foreign language interpretation, or any combination of the above. Telephones for the hearing impaired are available. Please contact your nurse for assistance.
Living Wills
Patients can also create advance directives for treatment decisions by executing a “Living Will.” A “Living Will” tells your physician and family about the types of procedures and life support that you want provided or withheld, in case you are ever unable to make those decisions at the time of need. If you already have a “Living Will” or a Health Care Surrogate, please tell your physician and the hospital. A copy of the document must go into the medical chart to ensure that your wishes are honored. If you want more information on how to complete an advance directive, please feel free to ask your physician, your nurse, or your attorney.
Local Accommodations
There are several local hotels near Santa Rosa Medical Center. If your family or visitors need a place to stay, use the following link to find Local Accommodations.
Medical Records
You may request copies of your medical records and/or x-ray films for the Health Information Management Department after your discharge. Only complete records can be released unless needed by other health care providers for continuing care. We will charge a reasonable fee for copies according to Florida Law. For more information on obtaining copies of your information, please contact the Health Information Management Department at (850) 626-5163 or visit our Medical Records section.
Notary Public
Notary Public services are available for patients from 8:00 AM to 4:00 PM Monday through Friday. Your nurse can assist you in arranging this service.
Parking
Free visitor parking is provided on the East, North, and West sides of the hospital. Please reserve the spaces marked for physician parking only.
Pastoral Services
Santa Rosa Medical Center is a place of healing and care and recognizes the importance of a patient’s spiritual and emotional well being. Our chapel/prayer room is located on the fourth floor. There is a chaplain on call 24 hours-a-day. To request pastoral care, contact your nurse or the Director of Volunteer Services at (850) 626-5113.
Patient Handbook
Download a copy of the patient handbook.
Patient Pre-Registration
Pre-registering for your procedure shortens the admissions process and saves you time. To pre-register for an upcoming visit to Santa Rosa Medical Center, please proceed to Patient Pre-Registration.
Pay Your Bill Online
We have provided an easy and secure way to pay your hospital bill online. Please keep in mind that you can only pay your hospital bill through this website. Unless noted on your hospital bill, physician or lab charges are not able to be processed through this website. Pay your bill online.
Phone Directory
A list of useful phone numbers can be found on our online Phone Directory.
Smoking Policy
Santa Rosa Medical Center is tobacco-free campus. No tobacco use of any kind will be permitted – inside or outside – on our property. This initiative also included the elimination of designated smoking areas outside Santa Rosa Medical Center buildings.
As a healthcare organization, we are committed to the health and safety of our employees and patients. We believe that we have a responsibility to take a leadership role on this major health issue and are proud to show support for smokers by providing assistance with smoking cessation. Santa Rosa Medical Center’s decision to go tobacco-free is a concrete way we can demonstrate our ongoing commitment to healthy living.
Telephone Services
Each patient has access to their own phone next to their bed, except in CCU. To place a local call from a patient phone to an outside line, dial 9. At the dial tone enter the seven-digit local phone number. To place a long distance call, dial “0”. To dial from an outside line directly to a patient’s room, dial 626-5 plus the three-digit room number.
Pay phones are located in the front lobby and at the Emergency Room entrance. Telephones for the hearing impaired, are available upon request. The use of a cellular/digital phone is not permitted in certain areas. There will be signs indicating these areas (Critical Care Unit, Emergency Department, etc.) This is due to the technical equipment that is being used in these units.
Valuables
Please leave your valuables at home or send them home with a relative. If necessary, the valuables may be kept in the hospital safe located in the business office. Be sure to obtain a receipt. Santa Rosa Medical Center cannot be responsible for money, checkbooks, credit cards or other valuables.
Visiting Hours
General Visiting Hours: 9:00 AM - 9:00 PM
Maternity Visiting Hours:9:00 AM - 9:00 PM
Pediatric Visiting Hours: Patients 12 years old and younger should have an adult family member or friend with them at all hours.
Progressive Care Visiting Hours:9:00 AM - 9:00 PM
Critical Care Visiting Hours:5:00 AM – 2:00 PM 3:00 PM – 9:00 PM
A brief delay may be encountered due to conditions existing in the unit at specified times. Visitors may be allowed in the unit at times other than those specified when patient’s condition warrants. This is at the charge nurse’s discretion. Also at the discretion of the charge nurse, out of town visitors may be allowed to visit at times outside of the designated visiting hours. For more visitor information check out our Visiting Hours and Policies section.
Visitor Policies
For complete information about all visitor policies and visitor information check out our Visiting Hours and Policies section.
Wireless Internet
Santa Rosa Medical Center is equipped with free, wireless Internet, allowing you or your guests and relatives to connect to email and the Internet with a laptop computer.
Use your computer to connect to "SRMCFL-Public-Internet" and follow the on-screen prompts to gain access to the Internet.
DISCLAIMER: Visitors, Patients, Parents or legal guardians are solely responsible for deciding which Internet resources are appropriate for their children. Santa Rosa Medical Center will not filter or monitor anyone's use of the Internet. Santa Rosa Medical Center assumes no responsibility for any damages, direct or indirect, loss of data, or loss of privacy, arising from the use of the Internet resources. Files downloaded from the Internet may contain viruses and you need to have virus-checking software on your home or business computer. Santa Rosa Medical Center assumes no liability for any loss or damage to my data or any damage or injury arising from invasion of privacy in my computer accounts, programs or files, or in the case of minors, for their access to inappropriate visual or other materials.
Helpful Links
Directions
Phone Directory
Find a Physician
Find a Career
Pay Your Hospital Bill Online!
Billing and Insurance
Patient Pre-Registration
ER Wait Times