We Care About Our Patients

Santa Rosa Medical Center’s mission is to provide quality care and superior service to our community. Our staff will do everything possible to provide the highest quality of care for you and your family during your time at our hospital.

The Guest Relations Philosophy at Santa Rosa Medical Center was developed and implemented by a team of front line employees and volunteers dedicated to improving patient and customer satisfaction. The Guest Relations Philosophy is rooted in the following strategy and goals that we strive to achieve each and every day.

Service Strategy: Achieving Quality, Compassionate, Inspired Care
Our Pledge to our Guests: Providing the Finest in Personal Service, Courtesy, and Respect
Service Goal: Total Customer Satisfaction Every Time

If you have a problem or concern that is not being resolved to your satisfaction, please ask to speak to the department manager or charge nurse. You may also contact (850) 626-7762, which is our 24-hour-a-day Hospital Hotline, and speak with the Patient Ambassador, the House Supervisor, or an Administrator.

We want you to feel good and we want you to feel good about Santa Rosa Medical Center.  If you have any questions, concerns, or would like to provide any comments please Contact Us. 

In addition, a percentage of Santa Rosa Medical Center’s patients are contacted a few days post-discharge and are surveyed about their experience at the hospital. If picked for the survey, please take a little time to provide us with some feedback so that we  can improve the patient experience.

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