Visiting Hours

Visitors are expected to adhere to the visiting hours as established by hospital administration or the nurse supervisor.

General Visiting Hours:
9:00 AM - 9:00 PM

Maternity Visiting Hours:
9:00 AM - 9:00 PM

Pediatric Visiting Hours:

Patients 12 years old and younger should have an adult family member or friend with them at all hours.

Progressive Care Visiting Hours:
9:00 AM - 9:00 PM

Critical Care Visiting Hours:
5:00 AM – 2:00 PM 
3:00 PM – 9:00 PM

A brief delay may be encountered due to conditions existing in the unit at specified times. Visitors may be allowed in the unit at times other than those specified when patient’s condition warrants. This is at the charge nurse’s discretion. Also at the discretion of the charge nurse, out of town visitors may be allowed to visit at times outside of the designated visiting hours.

Visiting Policies

For the health and safety of our patients and other visitors, we ask that you please dress appropriately. Please be sensitive to the condition and need for privacy of the patient and their roommates. We ask that you limit your visitation to no more than 2 visitors in a patient's room.  This can be further restricted based on the needs and condition of the patient's roommate.

With the permission from the nursing staff, children are allowed to make brief visits as long as they are supervised by a responsible adult. Children under the age of 13 are not permitted to visit in the Critical Care Unit (CCU).  In certain cases, exceptions can be granted if approved by the nursing staff and the attending physician. Children must be accompanied by a responsible adult at all times in the waiting rooms and other public areas of the hospital.  If the child becomes disruptive both the child and the adult may be asked to leave the premises. 

Parents or other family members are required to stay with all patients 12 years and younger. In the Critical Care Unit (CCU), visitation is limited to 2 people for 10 minute periods during the hours posted at the unit entrance. Visitor Guidelines

There are several general visitor rules to ensure optimum patient care: Labor and delivery visitors may include the husband/partner and coach. Siblings are allowed to visit at the discretion of the physician. Two visitors per patient in a semi-private room. Four visitors per patient in a private room. Waiting areas are provided for our Critical Care Unit (CCU) and Operating Room visitors. Sleeping or remaining overnight in these areas is discouraged and must be approved by the nurse supervisor on duty.

Visitor Information

Below you will find valuable information designed to assist our patients and visitors. Topics are arranged alphabetically.

ATM/Cash Machine

There is an ATM located on the first floor in the Emergency Department waiting area.

Billing and Insurance

As a courtesy to our patients, we will bill the insurance carrier on your behalf.  However, payment is the ultimate responsibility of the patient.

For questions regarding your bill while in the hospital, you may contact a Patient Account Representative at (850) 626-5082  or an Admitting Specialist at (850) 626-5073.

After discharge, you may contact the Business Office at  (866)-481-2553 or the phone number listed on your statement. 

For more information, see Billing and Insurance and you can also Pay Your Bill Online. 

Food Services and Cafeteria

Patient meals are served three times daily:
Breakfast 7:15 AM to 8:00 AM
Lunch 12:15 PM to 1:00 PM
Dinner 5:15 PM to 6:00 PM

If a patient has missed a meal, contact your nurse to request a late tray. Guest trays are available at meal times in the patient’s room. The cost for breakfast is $3.50 and the cost for lunch or dinner is $4.00. Please contact the nurse or call extension 5467 to request a guest tray.

Requests must be in by 10:00 AM for Lunch; 3:00 PM for Dinner and/or Breakfast the following morning.

Berryhill Bistro, Santa Rosa Medical Center's cafeteria, is located on the ground floor on the west side of the hospital near the main elevators.

The hospital cafeteria serves meals:
Monday through Friday 6:30 AM to 9:00 AM and 11:00 AM to 1:30 PM. 
Saturday and Sunday 6:30 AM to 9:00 AM and 11:00 AM to 1:00 PM

As a convenience, the vending area is available 24 hours a day and is located next to the cafeteria.

Gift Shop

The Santa Rosa Medical Center Auxiliary volunteers operate a fine gift shop located in the front lobby. A nice assortment of gifts, candy, toiletries, and baby items can be found in the gift shop. In addition, proceeds from gift shop are used to fund scholarships for students pursuing health careers. To contact the gift shop please call (850) 626-5190.
 
Gift Shop Hours:
Monday through Friday 8:00 AM – 2:00 PM 
Saturday 11:00 AM - 3:00 PM 
Sunday Closed

Guide Dogs/Service Animals

The use of guide dogs and service animals are permitted in the hospital as needed. However, SRMC encourages service animals to be left at home whenever possible.

Interpreters

Patients and visitors with communication barriers (hearing, speech, or foreign language) will be provided with a qualified interpreter. Methodologies include the following: sign language and/or oral interpreter, lip reading, handwritten notes, supplemental hearing devices, foreign language interpretation, or any combination of the above. Telephones for the hearing impaired are available. Please contact your nurse for assistance.

Local Accommodations 

There are several local hotels near Santa Rosa Medical Center.  Use the following link to find Local Accommodations.

Medical Records

Patients may request copies of their medical records and/or x-ray films for the Health Information Management Department after discharge. Only complete records can be released, unless needed by other health care providers for continuing care. We may charge a reasonable fee for copies according to Florida Law. For more information on obtaining copies of patient information, please contact the Health Information Management Department at (850) 626-5163 or visit the hospital's Medical Records section.

Notary Public

Notary Public services are available for patients from 8:00 AM to 4:00 PM Monday through Friday. The nursing staff provide assistance and arrange these services.

Parking

Free visitor parking is provided on the East, North, and West sides of the hospital. Please reserve the spaces marked for physician parking only.

Pastoral Services

Santa Rosa Medical Center is a place of healing and care and recognizes the importance of a patient’s spiritual and emotional well being. Our chapel/prayer room is located on the fourth floor. There is a chaplain on call 24 hours-a-day. To request pastoral care, contact your nurse or the Director of Volunteer Services at (850) 626-5113.

Patient Handbook

Download a copy of the patient handbook.

Patient Pre-Registration

Pre-registering for your procedure shortens the admissions process and saves you time. To pre-register for an upcoming visit to Santa Rosa Medical Center, please proceed to Patient Pre-Registration.

Pay Your Bill Online

We have provided an easy and secure way to pay your hospital bill online. Please keep in mind that you can only pay your hospital bill through this website. Unless noted on your hospital bill, physician or lab charges are not able to be processed through this website. Pay Your Bill Online!

Phone Directory

A list of useful phone numbers can be found on our online Phone Directory.

Smoking Policy

Santa Rosa Medical Center is tobacco-free campus. No tobacco use of any kind will be permitted – inside or outside – on our property. This initiative also included the elimination of designated smoking areas outside Santa Rosa Medical Center buildings.

As a healthcare organization, we are committed to the health and safety of our employees and patients. We believe that we have a responsibility to take a leadership role on this major health issue and are proud to show support for smokers by providing assistance with smoking cessation. Santa Rosa Medical Center’s decision to go tobacco-free is a concrete way we can demonstrate our ongoing commitment to healthy living.

Telephone Services

Each patient has access to their own phone next to their bed, except in CCU. To place a local call from a patient phone to an outside line, dial 9. At the dial tone enter the seven-digit local phone number. To place a long distance call, dial “0”. To dial from an outside line directly to a patient’s room, dial 626-5 plus the three-digit room number.

Pay phones are located in the front lobby and at the Emergency Room entrance. Telephones for the hearing impaired, are available upon request. The use of a cellular/digital phone is not permitted in certain areas. There will be signs indicating these areas (Critical Care Unit, Emergency Department, etc.) This is due to the technical equipment that is being used in these units.

Valuables

Please leave your valuables at home or send them home with a relative. If necessary, the valuables may be kept in the hospital safe located in the business office. Be sure to obtain a receipt. Santa Rosa Medical Center cannot be responsible for money, checkbooks, credit cards or other valuables.

Visiting Hours

General Visiting Hours: 9:00 AM - 9:00 PM
Maternity Visiting Hours:9:00 AM - 9:00 PM
Pediatric Visiting Hours: Patients 12 years old and younger should have an adult family member or friend with them at all hours.
Progressive Care Visiting Hours:9:00 AM - 9:00 PM
Critical Care Visiting Hours:5:00 AM – 2:00 PM 3:00 PM – 9:00 PM

A brief delay may be encountered due to conditions existing in the unit at specified times. Visitors may be allowed in the unit at times other than those specified when patient’s condition warrants. This is at the charge nurse’s discretion. Also at the discretion of the charge nurse, out of town visitors may be allowed to visit at times outside of the designated visiting hours.

Wireless Internet

Santa Rosa Medical Center is equipped with free, wireless Internet, allowing you or your guests and relatives to connect to email and the Internet with a laptop computer.

Use your computer to connect to "SRMCFL-Public-Internet" and follow the on-screen prompts to gain access to the Internet.

DISCLAIMER: Visitors, Patients, Parents or legal guardians are solely responsible for deciding which Internet resources are appropriate for their children. Santa Rosa Medical Center will not filter or monitor anyone's use of the Internet. Santa Rosa Medical Center assumes no responsibility for any damages, direct or indirect, loss of data, or loss of privacy, arising from the use of the Internet resources. Files downloaded from the Internet may contain viruses and you need to have virus-checking software on your home or business computer. Santa Rosa Medical Center assumes no liability for any loss or damage to my data or any damage or injury arising from invasion of privacy in my computer accounts, programs or files, or in the case of minors, for their access to inappropriate visual or other materials.

Helpful Links

Directions 
Phone Directory 
Find a Physician 
Find a Career 
Pay Your Hospital Bill Online! 
Billing and Insurance 
Patient Pre-Registration 
ER Wait Times