Information for Patients and Visitors
The following pages are dedicated to our guests and include helpful information designed to assist you and your family. Below are valuable links that we hope will assist you in reducing some of the stress associated with hospitalization. A downloadable patient handbook is also available.
Admissions and Discharge
Billing and Insurance
General Patient Info
Medical Records
Pain Management
Patient Care Staff
Patient Pre-Registration
Patient Safety Info
Patient Satisfaction
Patient's Bill of Rights
Pay Your Bill Online
Visiting Hours and Policies
We Care About our Patients
The Guest Relations Philosophy at Santa Rosa Medical Center was developed and implemented by a team of front line employees and volunteers dedicated to improving patient and customer satisfaction. The Guest Relations Philosophy is rooted in the following strategy and goals that we strive to achieve each and every day.
• Service Strategy: Achieving Quality, Compassionate, Inspired Care
• Our Pledge to our Guests: Providing the Finest in Personal Service, Courtesy, and Respect
• Service Goal: Total Customer Satisfaction Every Time
Santa Rosa Medical Center’s mission is to provide quality care and superior service to our community. Our staff will do everything possible to provide the highest quality of care for you and your family during your time at our hospital. If you have a problem or concern that is not being resolved to your satisfaction, please ask to speak to the department manager or charge nurse. You may also contact (850) 626-7762, which is our 24-hour-a-day Hospital Hotline, and speak with the Patient Ambassador, the House Supervisor, or an Administrator. We want you to feel good and we want you to feel good about Santa Rosa Medical Center. If you have any questions, concerns, or would like to provide any comments please Contact Us.
Helpful Links
Directions
Phone Directory
Find a Physician
Find a Career
Pay Your Hospital Bill Online!
Billing and Insurance
Patient Pre-Registration
ER Wait Times