Patient Information

Advance Directives

By giving advance directives, you can tell your physician and family about the medical care you would like to receive and whether you want another person to be able to make treatment decisions for you, in case you are unable to make your wishes known. You can name a person to make medical treatment decisions for you by designating them as your Health Care Surrogate. This person is allowed to make health care  decisions for you, including life support decisions, but only after your physician certifies that you are no longer able to make your own health care decisions.

You can also create advance directives for treatment decisions by executing a Living Will. A Living Will tells your physician and family about the types of procedures and life support that you want provided or withheld, in case you are ever unable to make those decisions at the time of need. If you already have a Living Will or a Health Care Surrogate, please tell your physician and the hospital. Copies of these document must go into the medical chart to ensure that your wishes are honored. If you want more information on how to complete an advance directive, please feel free to ask your physician, your nurse, or your attorney.

Another form of Advance Directive is the Do Not Resuscitate order (DNR). A DNR order, when entered by the patient’s physician, means that cardiopulmonary resuscitation will not be attempted to restore heart or lung function in a patient where heart or lung arrest has occurred or is believed to be imminent. Each patient and surrogate decision-maker should fully discuss his or her wishes concerning DNR orders with the attending physician. A complete copy of the policy is available upon request.

ATM/Cash Machine

There is an ATM located on the first floor in the Emergency Department waiting area, as well as near the cafeteria in the vending area.

Billing and Insurance

As a courtesy to our patients, we will bill your insurance carrier on your behalf.  However, payment is the ultimate responsibility of the patient.

For questions regarding your bill while in the hospital, you may contact a Patient Account Representative at (850) 626-5082  or an Admitting Specialist at (850) 626-5073.

After discharge, you may contact the Business Office at (866)-481-2553 or the phone number listed on your statement.

For more information, see Registration & Billing FAQ.

Food Services and Cafeteria

After your diet is ordered by your physician, a food service representative will visit to discuss individual food preferences. 

Meals are served three times daily:
Breakfast, 7:15 - 8 a.m.
Lunch, 12:15 - 1 p.m.
Dinner, 5:15 - 6 p.m.

If you have missed a meal, your nurse may request a late tray for you. Guest trays are available at meal times in the patient’s room. The cost for breakfast is $3.50, and the cost for lunch or dinner is $4.00. Please contact the nurse or call extension 5467 to request a guest tray. Requests must be made by 10 a.m. for lunch and  3 p.m. for dinner and for breakfast the following morning.

Berryhill Bistro, Santa Rosa Medical Center's cafeteria, is located on the ground floor on the west side of the hospital near the main elevators.

The hospital cafeteria serves meals:
Monday - Friday,  6:30 - 9 a.m. and 11 a.m. - 1:30 p.m. 
Saturday and Sunday, 6:30 - 9 a.m. and 11 a.m. - 1 p.m.

As a convenience, the vending area is available 24 hours a day and is located next to the cafeteria.

Guide Dogs/Service Animals

The use of guide dogs and service animals is permitted in the hospital as needed. However, SRMC encourages service animals to be left at home whenever possible.

Interpreters

Patients with communication barriers (hearing, speech, or foreign language) will be provided with a qualified interpreter. Methodologies include the following: sign language and/or oral interpreter, lip reading, handwritten notes, supplemental hearing devices, foreign language interpretation, or any combination of the above. Telephones for the hearing impaired are available. Please contact your nurse for assistance.

Notary Public

Notary Public services are available for patients Monday - Friday, 8 a.m. - 4 p.m. Your nurse can assist you in arranging this service.

Pastoral Services

Santa Rosa Medical Center recognizes the importance of a patient’s spiritual and emotional well being. Our chapel/prayer room is located on the fourth floor. There is a chaplain on call 24 hours a day. To request pastoral care, contact your nurse or the Director of Volunteer Services at (850) 626-5113.

Patient Care Staff

Patient Handbook

Download a copy of the Patient Handbook.

Patient Safety

Patient Satisfaction

Patient's Bill of Rights and Responsibilities

Smoking Policy

Santa Rosa Medical Center is tobacco-free campus. No tobacco use of any kind will be permitted – inside or outside – on our property. This initiative also included the elimination of designated smoking areas outside Santa Rosa Medical Center buildings.

As a health care organization, we are committed to the health and safety of our Associates and patients. We believe that we have a responsibility to take a leadership role on this major health issue and are proud to show support for smokers by providing assistance with smoking cessation. Santa Rosa Medical Center’s decision to go tobacco-free is a concrete way we can demonstrate our ongoing commitment to healthy living.

Telephone Services

Each patient has access to a phone next to their bed, except in the Critical Care Unit. To place a local call from a patient phone to an outside line, dial 9. At the dial tone enter the seven-digit local phone number. To place a long distance call, dial 0. To dial from an outside line directly to a patient’s room, dial 626-5 plus the three-digit room number.

Pay phones are located in the front lobby and at the Emergency Room entrance. Telephones for the hearing impaired, are available upon request. The use of cellular/digital phones is not permitted in certain areas. There will be signs indicating these areas (Critical Care Unit, Emergency Department, etc.). This is due to the technical equipment that is being used in these units.

Valuables

Please leave your valuables at home or send them home with a relative. If necessary, valuables may be kept in the hospital safe located in the business office. Be sure to obtain a receipt. Santa Rosa Medical Center cannot be responsible for money, checkbooks, credit cards or other valuables.

Wireless Internet

Santa Rosa Medical Center is equipped with free wireless Internet, allowing you or your guests to connect to email and the Internet with a laptop computer. Connect to "SRMCFL-Public-Internet" and follow the on-screen prompts to gain access to the Internet.

DISCLAIMER: Visitors, patients, parents or legal guardians are solely responsible for deciding which Internet resources are appropriate for their children. Santa Rosa Medical Center will not filter or monitor anyone's use of the Internet. Santa Rosa Medical Center assumes no responsibility for any damages, direct or indirect, loss of data, or loss of privacy, arising from the use of the Internet resources. Files downloaded from the Internet may contain viruses and you need to have virus-checking software on your computer. Santa Rosa Medical Center assumes no liability for any loss or damage to any data or any damage or injury arising from invasion of privacy in my computer accounts, programs or files, or in the case of minors, for their access to inappropriate visual or other materials.