Visitor Information

Visiting Hours

General, Maternity, Pediatric and Progressive Care: 9 a.m. - 9 p.m.
Pediatric patients 12 years old and younger should have responsible adult with them at all hours.
Critical Care: 5 a.m. – 2 p.m. and 3 – 9 p.m.

A brief delay may be encountered due to conditions existing in the unit at specified times. Visitors may be allowed in the unit at times other than those specified when patient’s condition warrants. Out-of-town visitors may be allowed to visit at times outside of the designated visiting hours.

Visiting Policies

For the health and safety of our patients and other visitors, we ask that you please dress appropriately. Please be sensitive to the condition and need for privacy of the patient and their roommates. We ask that you limit your visitation to no more than two visitors in a patient's room. This can be further restricted based on the needs and condition of the patient's roommate.

With the permission of the nursing staff, children are allowed to make brief visits as long as they are supervised by a responsible adult. Children under the age of 13 are not permitted to visit in the Critical Care Unit (CCU). In certain cases, exceptions can be granted if approved by the nursing staff and the attending physician. Children must be accompanied by a responsible adult at all times in the waiting rooms and other public areas of the hospital. If the child becomes disruptive, both the child and the adult may be asked to leave the premises.

A responsible adult is required to stay with all patients 12 years and younger. In the CCU, visitation is limited to two people for 10 minute periods during the hours posted at the unit entrance.

Labor and delivery visitors may include the husband/partner and coach. Siblings are allowed to visit at the discretion of the physician. Two visitors per patient are allowed in a semi-private room. Four visitors per patient are allowed in a private room. Waiting areas are provided for our CCU and Operating Room visitors. Sleeping or remaining overnight in these areas is discouraged and must be approved by the nurse supervisor on duty.

ATM/Cash Machine

There is an ATM located on the first floor in the Emergency Department waiting area, as well as near the cafeteria in the vending area.

Food Services and Cafeteria

Guest trays are available at meal times in the patient’s room. The cost for breakfast is $3.50, and the cost for lunch or dinner is $4.00. Please contact the nurse or call extension 5467 to request a guest tray. Requests must be received by 10 a.m. for lunch and  3 p.m. for dinner or for breakfast the following morning.

Berryhill Bistro, Santa Rosa Medical Center's cafeteria, is located on the ground floor on the west side of the hospital near the main elevators.

The hospital cafeteria serves meals:
Monday - Friday, 6:30 - 9 a.m. and 11 a.m. - 1:30 p.m. 
Saturday and Sunday,  6:30 - 9 a.m. and 11 a.m. - 1 p.m.

As a convenience, the vending area is available 24 hours a day and is located next to the cafeteria.

Guide Dogs/Service Animals

The use of guide dogs and service animals are permitted in the hospital as needed. However, Santa Rosa Medical Center encourages service animals to be left at home whenever possible.

Interpreters

Patients and visitors with communication barriers (hearing, speech, or foreign language) will be provided with a qualified interpreter. Methodologies include the following: sign language and/or oral interpreter, lip reading, handwritten notes, supplemental hearing devices, foreign language interpretation, or any combination of the above. Telephones for the hearing impaired are available. Please contact your nurse for assistance.

Parking

Free visitor parking is provided on the East, North, and West sides of the hospital. Please reserve the spaces marked for physician parking only.

Pastoral Services

Santa Rosa Medical Center recognizes the importance of a patient’s spiritual and emotional well being. Our chapel/prayer room is located on the fourth floor. There is a chaplain on call 24 hours a day. To request pastoral care, contact your nurse or the Director of Volunteer Services at (850) 626-5113.

Smoking Policy

Santa Rosa Medical Center is tobacco-free campus. No tobacco use of any kind will be permitted – inside or outside – on our property. This initiative also included the elimination of designated smoking areas outside Santa Rosa Medical Center buildings.

As a health care organization, we are committed to the health and safety of our Associates and patients. We believe that we have a responsibility to take a leadership role on this major health issue and are proud to show suport for smokers by providing assistance with smoking cessation. Santa Rosa Medical Center’s decision to go tobacco-free is a concrete way we can demonstrate our ongoing commitment to healthy living.

Telephone Services

To dial from an outside line directly to a patient’s room, dial 626-5 plus the three-digit room number.

Telephones for the hearing impaired, are available upon request. The use of cellular/digital phones is not permitted in certain areas. There will be signs indicating these areas (Critical Care Unit, Emergency Department, etc.) This is due to the technical equipment that is being used in these units.

Wireless Internet

Santa Rosa Medical Center is equipped with free wireless Internet, allowing you to connect to email and the Internet with a laptop computer.

Connect to "SRMCFL-Public-Internet" and follow the on-screen prompts to gain access to the Internet.

DISCLAIMER: Visitors, Patients, Parents or legal guardians are solely responsible for deciding which Internet resources are appropriate for their children. Santa Rosa Medical Center will not filter or monitor anyone's use of the Internet. Santa Rosa Medical Center assumes no responsibility for any damages, direct or indirect, loss of data, or loss of privacy, arising from the use of the Internet resources. Files downloaded from the Internet may contain viruses and you need to have virus-checking software on your computer. Santa Rosa Medical Center assumes no liability for any loss or damage to any data or any damage or injury arising from invasion of privacy in my computer accounts, programs or files, or in the case of minors, for their access to inappropriate visual or other materials.