Patients & Visitors
Current Visitor Guidelines
All non-essential visitors at Santa Rosa Medical Center and Pace ER are restricted at this time. We must take this extra step to protect our patients, staff, and our community against COVID-19. Please communicate with hospitalized loved ones by mobile device, phone, FaceTime or Skype. Patients admitted can be reached directly by calling 626-5+ their room number. Visitors who accompany Emergency Department patients will be asked to wait in their vehicles until the hospital staff notifies the visitor that the patient is discharged. Outpatient surgery patients can choose to also wait in their vehicle or home depending on the length of the patient’s procedure.
Allowable Exceptions:
- One Parent/Guardian for pediatric/minor patient in our Emergency Department
- One support person for obstetric patients who are laboring (not interchangeable)
- One support person for critically ill patients who may be at end-of-life
- One support person for clinically disabled or impaired requiring assistance.
All individuals entering the building must enter through the Emergency Room entrance and pass a screening test and temperature check. Any support person who screens positive on any criteria will not be allowed to enter. We apologize for any inconvenience, but we must take this necessary step to ensure the safety of our patients, staff, and our community.
Patients for ancillary testing (i.e., labs, X-ray/imaging, PFT, EKG, etc.) and/or outpatient surgery will need to enter through the Emergency Room entrance as well.
We truly appreciate your understanding and support! Stay safe and wash your hands, thank you!
At Santa Rosa Medical Center, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.